Customer should read our term of services always before ordering any product or services.
Preamble These Terms of Service (the “Agreement”) are an agreement between GuruHost, a key supplier of worldwide web page hosting services in Pakistan, or “we”, “us” and “ours”, “its” and the Users, “you” or “your” and “yours”. The agreement intends to set forth the general terms and conditions for the use of GuruHost products and services (Collectively Services). Your use of these services warrants that you agree to be bound by this Agreement. If you do not agree to abide by this agreement, you are not authorized to use the services made available by GuruHost. All customers of the services provided by GuruHost are subject to the terms of service contained in the agreement.
The agreement stipulates the rights, duties and obligations of GuruHost and the User.
By registering with us or by using our services, you warrant that:
You have attained the age of eighteen years (18) or you are older than 18 years. The services provided by GuruHost are intended solely for people who are eighteen years (18) or older. If any user under the age of eighteen (18) years access to the services violates this Agreement.
If you are using these services on behalf of any third party, you agree that you are authorized to act on the behalf of the other party binding it to this agreement and that you are authorized by other party for the actions you take in connection with the services.
You are responsible to provide us you accurate, current and complete information as desired on the registration form. The information includes you valid email ID, different from the domain you sign up under. We require this email ID to contact you in case of an abuse issue or in time of need to contact you.
You are responsible to ensure the accuracy, completeness, and updating of the information of your account including domain accounts at all times.
GuruHost does not take any responsibility for any lapse in the services or domain registration due to obsolete information associated with any domain.
If you desire to change your contact information or verify it for accuracy, please contact our support staff via email.
Any false contact information may result in termination of your account.
We may ask but not limit ourselves to government-issued identification and scan copy of credit card or CNIC or other identification document used for purchase of dedicated servers or any other such services. Complete or part failure in providing the required information may result in denying your order.
You agree to be fully responsible for the use of your account and any other actions that may take place via your account. You are responsible to maintain the security and confidentiality of your password for your account and any other such information related to the security of your account with us.
You agree that any dedicated IP order other than provided with a hosting package is subject to IP justification. As IP justification practices change consistently to remain in compliance with the policies of the American Registry for Internet Numbers (ARIN). We have the right to deny any dedicated IP request on the basis of insufficient justification and utilization of current IP.
When you place an order for our services, your personal information, including your credit card information, is transmitted via the use of Secure Socket Layer technology, the industry standard for encrypting sensitive information. We take your privacy very seriously, and as such, will not sell your personal information to third party (other than a company that may purchase Cheaphosting), and will take reasonable steps to keep it from being disclosed to any third party.
Please address any questions, comments and requests regarding our data processing practices to Support.
Acceptable Use/Illegal Activity
GuruHost strives to maintain a high-level of service, and a lot of customers depend on our high standards of quality. As such, we will not provide services to those that are using our services for:
Spamming, or sending of bulk unsolicited email. We maintain a strict policy on spamming, which includes the sending of unauthorized commercial messages by use of our services, or by maintaining an open SMTP connection. We reserve the right to refuse or terminate service based on reasonable indications that you are engaged in spamming of any sort.
Hosting of files or other data that infringes on another's copyright or other intellectual property rights.
Distributing hate speech, or any other content that is obscene, abusing, which could be considered libelous and defamatory;
Uploading or linking to any content that violates another's right of publicity or privacy.
Hacking, this includes, for example penetrating or attempting to access, without authorization, another computer or network. Port scans, stealth scans, and fraudulent credit card "phishing" techniques are also prohibited.
Hosting, storing, or distributing child pornography. If any such content is found and brought to our attention, the proper law enforcement agencies will be notified.
Hosting large amounts of data not specifically tied ("linked") to your hosting account. GuruHost encourages users looking for file storage/backup solutions to seek other services that specialize in this.
Your account will be set up after receiving payment and we or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address that is not @ the domain(s) you are signing up under.
You may upload, store, publish, display, and distribute information, text, photos, videos and other content for your website on or through the Services (collectively, “User Content”). User Content includes any content posted by you or by users of any of your websites hosted through the Services (“User Websites”). You are solely responsible for any and all User Content and any transactions or other activities conducted on or through User Websites. By posting or distributing User Content on or through the Services, you represent and warrant to us that (i) you have all the necessary rights to post or distribute such User Content, and (ii) your posting or distribution of such User Content does not infringe or violate the rights of any third party.
Solely for purposes of providing the Services, you hereby grant to GuruHost a non-exclusive, royalty-free, worldwide right and license to: (i) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute User Content; and (ii) make archival or back-up copies of User Content and User Websites. Except for the rights expressly granted herein, GuruHost does not acquire any right, title or interest in or to the User Content, all of which shall remain solely with you.
We exercise no control over, and accept no responsibility for, User Content or the content of any information passing through our computers, network hubs and points of presence or the internet. We do not monitor User Content. However, you acknowledge and agree that we may, but are not obligated to, immediately take any corrective action in our sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that the GuruHost shall have no liability due to any corrective action that we may take.
Promotion and Coupons
All promotions are on signup only. Only one promotion is applicable at a time. So, if we offer a free domain, it cannot be mixed with another promotion or discount coupon.
Payment Policies And Fees
Full payment is required before any hosting service is rendered, which includes renewals. All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax. Prepayment is due each anniversary (one month, three months, six months, one year, two years) following the date the account was established. Additional features can be added at any time. Monthly feature prices are not prorated. HostBreak reserves the right to change prices or plans at any time.
You may cancel at any time within 30 days moneyback guarantee period. To cancel your account, open a support ticket through the client area. The following policy guidelines are applicable on refund:
We cannot issue a refund if you have availed the FREE domain name offer.
We can not refund the domain registration charges because once the domain is registered, it can not be reversed.
We cannot refund the hosting addons (Search Engine submission, etc).
We will refund 75% of the amount if you have availed a discount through a running promotion/coupon code.
Resellers: If you cancel your reseller account within the first 30 days we will refund 75% of the reseller fee. If you cancel after the first 30 days, no refund on the current charge will be given.
Resellers: You provide billing to your customers. We do not bill your customers. We bill you for the domain name and space, then you turn around and bill them for your cost from us and your services in addition to that. You can easily bill with the provided reseller control panel.
Actual or attempted violations of policy by a customer’s end-user shall be considered violations of the policy by the customer regardless of intention and will be acted upon accordingly.
Your customers are given a limited amount of transfer and if we feel that one of your customers are using up more transfer than allocated or are taking up too much of the CPU usage then we will need to pass some of the extra cost on to you and you will need to pass it on to your customer. You will need to put that in your terms and conditions for the hosting. You can monitor your customer’s bandwidth in their control panel.
You agree that neither you nor your customers can hold us responsible for the services that you offer.
Your customers have to abide by the same terms and conditions as you do, or we have the right to cancel any of your reseller accounts.
If you abuse our services, we reserve the right to cancel your account, which will also cancel your customer’s accounts.
We reserve the right to remove the link to a reseller’s Web site on our Web Design page if it has been determined that the reseller is affiliated in any way with a competitor of GuruHost, if it has been determined that the reseller is not representing GuruHost professionally or appropriately, or if it has been determined that the reseller has violated our Acceptable Use Policy.
Dedicated/VPS Servers: No refund is issued for these services. A 30-day notice period is required for the cancelation of these services.
This Agreement, including documents incorporated herein by reference, supersedes all prior discussions, negotiations, and agreements between the parties with respect to the subject matter hereof, and this Agreement constitutes the sole and entire agreement between the parties with respect to the matters covered hereby.